In the event of a breakdown our PGL maintenance team is available on call to service and repair with minimal disruption to your operation.
We can provide fixed term preventative maintenance plans. During these site visits, our technicians perform general cleaning, inspect and adjust components, and replace any standard wear-and-tear parts. This proactive approach helps to identify issues before they escalate — reducing unexpected downtime and improving machine longevity.
We maintain an extensive inventory of genuine replacement parts for all machines in our range. Whether during scheduled servicing or an urgent repair, we ensure the right parts are available when needed—helping avoid delays and ensuring machines are maintained to factory standard.
As part of new machine installation and setup, our technicians provide hands-on training to your operators and maintenance personnel. This includes instruction on machine safety, proper operation, and daily/weekly care routines. By equipping your team with the knowledge to carry out basic maintenance, you can prevent common issues and extend the life of the equipment between service visits.
All strapping and taping machines supplied by National Packaging are CE certified and meet all relevant safety and compliance standards. Before operating the equipment, users must complete our structured training and formally sign off on their competence — ensuring a safe and compliant work environment at all times.
100% New Zealand Owned & Operated